Yes. The initial phone consultation is free and gives you an opportunity to explain what you have noticed. We can ask relevant questions and discuss whether a property inspection appears to be the appropriate next step. There is no pressure to book an inspection or approve remedial work.

No. Damp, mould, condensation, leaks and timber problems can produce similar visible symptoms. Tell us where the problem appears, when you noticed it and whether anything seems to make it better or worse. We can then explain the most sensible next step.

Yes. Photographs can be sent by email or WhatsApp and may provide useful background information. However, photographs alone cannot confirm whether a problem is caused by rising damp, penetrating damp, condensation, bridging or another moisture source.

The cost depends on the property, location and scope of the inspection. We will explain the proposed inspection and confirm the price before you decide whether to book. There is no obligation to use Damp Doctor Sussex for any subsequent remedial work.

Appointment availability varies according to location, the nature of the problem and the team’s current schedule. Contact us and we will explain the earliest suitable appointment available. We will not promise a same-day or next-day visit unless that appointment is genuinely available.

We will review the information you have provided and contact you using your preferred method. We may ask additional questions or request photographs before explaining whether an inspection appears appropriate. If you choose to book, the scope, price and appointment details will be confirmed.

Yes. We work with homeowners, landlords, letting agents, property managers and other property professionals across Hastings and Sussex. Please include any relevant access arrangements, tenant details or reporting requirements when making your enquiry.

Take reasonable steps to protect people and belongings and turn off the water supply if it is safe and appropriate to do so. Contact an emergency plumber, roofer or other relevant trade if immediate repairs are needed. If water is close to electrical fittings, keep away from the affected area and seek appropriate emergency assistance.