Privacy Policy
This Privacy Policy explains how Damp Doctor Sussex Ltd uses any personal information we collect when you visit this website or contact us through other means.
Our website address is https://www.dampdoctorsussex.co.uk.
What Information Do We Collect?
We may collect limited information about you if you make an enquiry through our website, email, telephone, WhatsApp or social media, or otherwise contact us.
This may include your name, email address, telephone number, property address and information about the damp, mould, condensation, ventilation or property-related issue you would like us to investigate.
Website usage information may also be collected using cookies.
How Do We Use the Information We Collect?
We may use basic information about you to:
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Respond to your enquiries or answer your questions
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Contact you about the problem you have reported
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Arrange a phone consultation, inspection or appointment
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Prepare quotations and recommendations
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Provide agreed inspection or remedial services
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Manage our working relationship with you
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Send you information, news or practical advice that we believe may be relevant to you
We may also use information about you where we are working with you or exploring the possibility of doing so.
These uses are based on the lawful data-processing grounds of consent, legitimate interests connected with operating and marketing our business, and contract.
You can opt out of marketing communications from us at any time.
We will never sell your personal information or provide it to other companies for their marketing purposes.
Access and Correction
You have the right to request a copy of the personal information we hold about you.
Please email info@dampdoctorsussex.co.uk or write to:
Damp Doctor Sussex Ltd
Suite 1 First Floor
3 Jubilee Way
Faversham
Kent
United Kingdom
ME13 8GD
We want to make sure your personal information is accurate and up to date. You may ask us to correct or remove information you believe is inaccurate, incomplete or no longer required.
Cookies
Cookies are small text files that websites place on your computer, tablet or mobile device when you visit.
Like many websites, we may use cookies to understand how visitors use our website and to help us improve its content and performance.
For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
Where required, non-essential cookies will only be used after you have provided consent through the website’s cookie settings.
You can also use your browser settings to delete or block cookies. Please be aware that some website features may not work correctly if cookies are disabled.
Advertising Partners’ Privacy Policies
Third-party advertising services or networks may use technologies such as cookies, JavaScript or web beacons in advertisements or links that appear on our website.
These technologies may be sent directly to your browser and may automatically collect your IP address. They can be used to measure the effectiveness of advertising campaigns or personalise the advertising content you see on other websites.
Damp Doctor Sussex Ltd does not have access to or control over cookies used by third-party advertisers.
You should refer to the relevant provider’s privacy policy for more information about how it collects and uses personal information.
Other Websites
Our website may contain links to other websites.
This privacy policy only applies to Damp Doctor Sussex Ltd. When you visit another website using a link from our site, you should read that website’s own privacy policy.
We are not responsible for the content, security or privacy practices of external websites.
Changes to Our Privacy Policy
We keep our privacy policy under review and will update it on this page when necessary.
This policy was last updated on 1 September 2026.
Contact Us
If you have any questions about this privacy policy or how Damp Doctor Sussex Ltd uses your personal information, please contact us:
Email: info@dampdoctorsussex.co.uk
Telephone: 07999 194376
Registered address:
Damp Doctor Sussex Ltd
Suite 1 First Floor
3 Jubilee Way
Faversham
Kent
United Kingdom
ME13 8GD
